Cash Passport Expenses FAQs

  • Fees & Limits

    The fees and limits can vary on Cash Passport. Please refer to the User Guide issued to you by the company that provided you with your Card.

    Please note, some ATM operators may charge an additional withdrawal fee or set their own withdrawal limits. Merchant transactions and ATM withdrawals in a currency other than the currency of the Card will be exchanged to the currency on the Card, at an exchange rate determined by MasterCard on the day the transaction is processed.

  • Terms & Conditions

    Please refer to the company that provided you with your Cash Passport.

  • Using Your Card

    You can use your Cash Passport at ATMs worldwide, displaying the MasterCard® Acceptance Mark. Simply enter your PIN and how much you want to take out. The minimum withdrawal amount varies between ATM operators, but will usually be equivalent to the smallest denomination of note available in the local currency you are withdrawing.

    You can also use your Cash Passport at merchants (including restaurants, shops and online), worldwide. You may be asked to either enter your PIN or sign the receipt at the Point of Sale. Please note that your PIN may be disabled if it is incorrectly entered three times and you will not be able to make any PIN based transactions with your Card.

    If your PIN is disabled, please call Card Services for assistance.

  • ATM Locator

    You can use your Cash Passport to withdraw local currency from millions of ATMs around the world.

    Click here to find the most convenient ATM for you.

    The information provided through the above links is for general information only. The ATM descriptions have been provided to MasterCard by the relevant institutions. It is possible that information may be inaccurate or may have changed. MasterCard does not assume responsibility for the accuracy of this information.

  • Restrictions

    There are a number of countries and geographical regions where the use of Cash Passport is currently prohibited. If you attempt to withdraw cash from a cash machine or use your Card at merchants in any of these countries or regions, your request will be declined and the reason given as 'Decline, prohibited country'.

    The countries and regions currently affected are: Iran, North Korea, Sudan, Syria and Crimea.

     

  • My Account

    To check your Cash Pasport balance, simply go to ‘My Account' on this website, register your card and you’ll be able to see your balance straight away. You can also check out any recent transactions here.

    Alternatively, you can phone Card Services to use the automated balance service. Some ATMs also provide balances, however, if the local currency of the ATM is not the same as the currency on your Cash Passport, the exchange rate used by the ATM to calculate the balance on your Card may be different to that applied to your Card and a slight variation may occur. That’s why we recommend using the online balance enquiry service.

  • How do I change my PIN?

    If you want to change your PIN to something more memorable, simply go to a participating ATM in the UK, displaying the MasterCard® Acceptance Mark, select ‘PIN Services’ and follow the instructions on the screen. Click here for the MasterCard ATM locator.

  • What do I do if my Cash Passport is lost or stolen?

    If you’ve lost your Cash Passport or it is stolen, please contact the company that gave you the Card immediately.

    Alternatively, contact Card Services, so that they can cancel your Card.

  • Where can I use my Cash Passport?

    You can use your Card at ATMs worldwide displaying MasterCard® Acceptance Mark. To check on their location, visit the ATM locator.

    Alternatively, you can use your Cash Passport to pay directly for goods or services at merchants worldwide.

    No matter which currency Card you have, you can still use your Cash Passport in countries or areas with a different currency. The system will automatically convert your stored currency to the local one, for example, if you have a Euro Cash Passport, you can still use it at ATMs in America*.

     

    There are a number of countries and geographical regions where the use of Cash Passport is currently prohibited. If you attempt to withdraw cash from a cash machine, or use your Card at merchants in any of these countries or regions, your request will be declined and the reason given as 'Decline, prohibited country'.

    The countries and regions currently affected are: Iran, North Korea, Sudan, Syria and Crimea.

    * Merchant transactions and ATM withdrawals in a currency other than the currency of the Card will be exchanged to the currency on the Card, at an exchange rate determined by MasterCard/Visa on the day the transaction is processed.

  • How do I register my Cash Passport Online?

    Click on the link for, My Account and enter your 16 digit Card number (which can be found on the front of your Card). You will be taken to another screen, which will ask you to enter a User Name and Password.  

    As an unregistered user you will not have a User Name and Password, so please select the 'Need a Login?'.

  • What do I do if I find an incorrect transaction on my Card?

    If you have any queries about your Cash Passport balance or you notice a Card transaction that you do not recognise, please notify the 24 hour Card Services team as soon as possible and in any event within thirteen (13) months of the transaction debit date. They will be happy to check and confirm the transaction details for you.

    If there is a transaction which is not correct, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a Dispute Claim Form. Please help them to help you by providing as much information as you can.

    It is recommended that you check your transaction history and Card balance at least once a month.

  • What if the ATM asks for a six digit PIN?

    In some countries, you may be asked for a six digit PIN, when using an ATM. However, Cash Passport uses a standard four digit PIN, which will still be accepted if the ATM has been set-up correctly in compliance with MasterCard regulations.

    If you need assistance with any PIN issues, please call Card Services.

  • What if my Cash Passport is declined?

    Normally, the only time this will happen is if you don’t have enough funds on your Card to cover the cost of the purchase. If the merchant supports it, you can use your Cash Passport to make a partial payment, and cover the balance with some other payment method. Just make sure you tell the cashier before you start the transaction and confirm the amount you want to be deducted from your Card. The cashier should process your Cash Passport payment first, and then accept the remainder of the balance in whichever way you want to pay it.

    Check that the retailer you are purchasing from accepts MasterCard Prepaid. Because of new EU requirements, merchants in the EU/EEA will be able to choose whether or not they wish to accept MasterCard prepaid/debit/credit or commercial cards. Please check with the merchant, as they have to inform you if they decide not to accept all types of MasterCard cards. Merchants will also be expected to display this information prominently at the entrance of the shop and at the till or, in the case of distance sales, this information should be displayed on the merchant’s website or other applicable electronic or mobile medium.

    In some countries there may be daily or weekly withdrawal limits from ATMs, which may be lower than the limit on your Card.

    If you have a query about the available balance on your Cash Passport, please contact the company that provided you with your Card.

  • What is pre-authorisation?

    It is not recommended to use your Cash Passport as a guarantee of payment for hotels, car rentals, etc. These companies may estimate your bill, and if you use your Card as a guarantee for the estimated amount, those funds will be temporarily unavailable to access or spend. You can, of course, use your Cash Passport to settle your final bill.

  • What are Dynamic Currency Conversion payments?

    Dynamic Currency Conversion (DCC) is an optional service that is sometimes offered by foreign retailers and ATM operators, giving cardholders the choice of paying in either the currency of the country they are visiting or their own domestic currency. If you make a purchase or ATM withdrawal in the country where the local currency is the same as the currency on your Card (e.g. using a US Dollar Cash Passport in the USA) and opt in to a DCC service, this may result in a foreign exchange transaction at additional cost to you. If you wish to avoid this risk, you should opt out of the DCC service and choose to pay in the local currency. DCC can also be applied to any domestic debit or credit card when used abroad.